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Complaints

If you are for any reason dissatisfied with the service you have received from SKAGEN or have any other complaints relating to your investments with us, we would like to hear from you!

 

You can contact Customer Services on +47 51 80 38 58 or by email to contact@skagenfunds.com

Complaint to SKAGEN

If you want to file a formal complaint, you must do so in writing to legal@skagenfondene.no, or address it to Product Management, P.O. Box 160, 4001 Stavanger, Norway. Please explain the background for your complaint thoroughly and what outcome you want to achieve, and include all relevant documentation.

We will confirm in writing that we have received your complaint and give you an indication about the time required to process your case. Your complaint will be handled as soon as possible, and you will normally get our response within one month. Complex cases could take longer to process, and we may need to obtain more information and documentation before we can conclude

Complaints Board

If you are not satisfied with the outcome of your complaint to SKAGEN, you may take your case further by filing a written complaint to the Norwegian Financial Services Complaints Board (Finansklagenemnda) at post@finkn.no. The complaint can be made in English, but the processing and communication from the Complaints Board will be in Norwegian. If you have questions, you can call them at +47 23 13 19 60. Please note that in order for the Complaints Board to be able to process your complaint, it must first have been sent to SKAGEN with a reasonable deadline for SKAGEN to respond.

The Complaint Board may charge a fee of NOK 200. The Board does not handle claims from professional/institutional investors.

Finansklagenemnda (Complaints Board in Norway)
Postboks 53, Skøyen
0212 Oslo
Norway

Telephone: +47 23 13 19 60

EU complaints handling

Consumers who are EU/EEA residents can file complaints through the European Commission's Online Dispute Resolution. Please state legal@skagenfondene.no as the trader's e-mail address.

 

Legal representative in Switzerland

Instead of taking your complaint to the Norwegian Financial Services Complaints Board, you can also refer the complaint to SKAGEN's legal representative in Switzerland, Acolin.

ACOLIN Fund Services AG
Affolternstrasse 56
CH-8050 Zurich

Phone: +41 44 396 96 96
Fax: +41 44 396 96 99

 

 

Historical returns are no guarantee for future returns. Future returns will depend, inter alia, on market developments, the fund manager’s skills, the fund’s risk profile and management fees. The return may become negative as a result of negative price developments. There is risk associated with investing in funds due to market movements, currency developments, interest rate levels, economic, sector and company-specific conditions. The funds are denominated in NOK. Returns may increase or decrease as a result of currency fluctuations. Prior to making a subscription, we encourage you to read the fund's prospectus and key investor information document. An overview of costs can be found at www.skagenfunds.com/costs.

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